Behavioral Health

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The priority for Behavioral Health is to foster an integrated Behavioral Health continuum of care. The integrated system shall promote Behavioral Health treatment, recovery, and wellness as access to Behavioral Health services is increased.

Group Admins
Quality Improvement

Behavioral Health

https://mygarrettcounty.com/groups/behavioral-health/

Improvement Strategies and Objectives:

Strategy #1: Increase the number of people accessing crisis services by promoting the services through varies resources. .
Objective #1: Increase the number of people accessing crisis services to 10 per month.

Objective Time-Frame Target Measure: Crisis Services

Objective Time-Frame Target Goal: 15

Objective Time-Frame Target Date: 2022-06-30

Measure Target Goal Status Desired Trend Contributor January 2024 February 2024 March 2024 April 2024 May 2024 June 2024 July 2024 August 2024 September 2024 October 2024 November 2024 December 2024
Crisis Services 15 Active Increase Jennifer/Jansen 26 19 27 5 29 18 23 33 35 28 19
View the full data for this objective (including larger text size) at: https://mygarrettcounty.com/groups/behavioral-health/raw-data.

Measure Target Goal Status Desired Trend Contributor January 2023 February 2023 March 2023 April 2023 May 2023 June 2023 July 2023 August 2023 September 2023 October 2023 November 2023 December 2023
Crisis Services 15 Active Increase Jennifer/Jansen 20 32 27 26 22 18 23 29 32 43 38 36
View the full data for this objective (including larger text size) at: https://mygarrettcounty.com/groups/behavioral-health/raw-data.

Measure Target Goal Status Desired Trend Contributor January 2022 February 2022 March 2022 April 2022 May 2022 June 2022 July 2022 August 2022 September 2022 October 2022 November 2022 December 2022
Crisis Services 15 Active Increase Jennifer/Jansen 16 24 25 20 22 25 33 39 23 30 25 53
View the full data for this objective (including larger text size) at: https://mygarrettcounty.com/groups/behavioral-health/raw-data.

Measure Target Goal Status Desired Trend Contributor January 2021 February 2021 March 2021 April 2021 May 2021 June 2021 July 2021 August 2021 September 2021 October 2021 November 2021 December 2021
Crisis Services 15 Active Increase Jennifer/Jansen 14 12 12 11 19 24 11 8 7 28 33 19
View the full data for this objective (including larger text size) at: https://mygarrettcounty.com/groups/behavioral-health/raw-data.

Measure Target Goal Status Desired Trend Contributor January 2020 February 2020 March 2020 April 2020 May 2020 June 2020 July 2020 August 2020 September 2020 October 2020 November 2020 December 2020
Crisis Services 15 Active Increase Jennifer/Jansen 8 9 9 12 8 4 7 9 11 9 12 11
View the full data for this objective (including larger text size) at: https://mygarrettcounty.com/groups/behavioral-health/raw-data.

Measure Target Goal Status Desired Trend Contributor January 2019 February 2019 March 2019 April 2019 May 2019 June 2019 July 2019 August 2019 September 2019 October 2019 November 2019 December 2019
Crisis Services 15 Active Increase Jennifer/Jansen 6 5 4 4 7 14 11 11 14 13 9 12
View the full data for this objective (including larger text size) at: https://mygarrettcounty.com/groups/behavioral-health/raw-data.

Measure Target Goal Status Desired Trend Contributor January 2018 February 2018 March 2018 April 2018 May 2018 June 2018 July 2018 August 2018 September 2018 October 2018 November 2018 December 2018
Crisis Services 15 Active Increase Jennifer/Jansen 3 0 1 1 1 2 6 3 6 11 13 8
View the full data for this objective (including larger text size) at: https://mygarrettcounty.com/groups/behavioral-health/raw-data.

Measure Target Goal Status Desired Trend Contributor January 2017 February 2017 March 2017 April 2017 May 2017 June 2017 July 2017 August 2017 September 2017 October 2017 November 2017 December 2017
Crisis Services 15 Active Increase Jennifer/Jansen 5 3 1 1 1 0 9 17 10 3 3 4
View the full data for this objective (including larger text size) at: https://mygarrettcounty.com/groups/behavioral-health/raw-data.

Behavioral Health - Quality Improvement Project #1

ABOUT

Problem Statement

Urgent Care Contacts.

Aim / Overall Goal / Desired Result

Improve Urgent Care Contacts (walk in and/or phone calls) to 10 per month by June 30, 2022.

Change Idea

With the help of advertisement and marketing of this service, BH might have 10 crisis contacts per month.

PDSA Objective

The objective is to increase the number of crisis contacts completed by BH.

PDSA Cycle Number: 1

Estimated PDSA Implementation Timeline

From 2021-07-01 to 2022-06-30

What questions do you want answered for this change?

Did advertising and marketing this service assist BH in having 10 crisis contacts per month?

PLAN

Predict what will happen when this test is carried out:

BH will average 10 crisis contacts per month.

List the tasks needed to set-up this change: (Please include the person responsible, when the task is to be completed, and where the task is to be completed for each task.)

Advertisements Marketing Crisis information added to Brochures.

Related Improvement Measure:

Crisis Services

DO

Describe what happened when you ran the test:

For this project, we have monitored the number of monthly crisis contacts beginning this fiscal year (July 1, 2021). Since that time the monthly crisis contacts have been the following: July-11, August-8, September-7, October-28, November-33, December-19, January-16, February-24, March-25, April-20, May-22 and June-25.

STUDY

Describe the measured results, and how they compared to the predictions:

As a result, the changes implemented (advertisement and marketing) appear to have had a positive overall impact.  We continued to monitor the number of crisis contacts on a monthly basis through June 2022.

ACT

Describe what modifications in the plan will be made for the next cycle from what you learned:

At the end of this project, as a result of changes implemented, crisis contacts increased. So the tasks we added were successful in helping us reach the 10 crisis contacts per month. We have continued to have at least 10 per month. So we feel we have achieved the desired outcome. Therefore this CQI project will end on June 30, 2022.

Behavioral Health - Quality Improvement Project #2

ABOUT

Problem Statement

Improve the percentage of BH kept appointments in the office setting.

Aim / Overall Goal / Desired Result

Increase the percentage of Kept appointments in the office setting from FY 2022 5% in FY 2023 (9,698).

Change Idea

With the aid of various reminder contacts, BH Kept appointments will increase by 5% in FY-2023.

PDSA Objective

  1. The objective is to increase the percentage of Kept BH Office appointments.

PDSA Cycle Number: 1

Estimated PDSA Implementation Timeline

From 2022-07-01 to 2023-06-30

What questions do you want answered for this change?

  1. Did using various contact methods to remind clients of their appointments assist BH in increasing the percentage of Kept appointments?

PLAN

Predict what will happen when this test is carried out:

  1. BH will increase the percentage of Kept appointments by 5% (462) over FY 2022.

List the tasks needed to set-up this change: (Please include the person responsible, when the task is to be completed, and where the task is to be completed for each task.)

  1. BH front desk staff will call clients to remind them of their scheduled appointment.
  2. Reminders may be sent through Pat Trac 2.0 via text message.
  3. Counselors/Therapist may call/text clients on their own to remind them of appointment.

Related Improvement Measure:

Behavioral Health Appointments Kept

DO

Describe what happened when you ran the test:

For this project, we will continue to monitor the percentage of monthly kept appointments and compare them to FY 2022 via MyGarrettCounty.com.

STUDY

Describe the measured results, and how they compared to the predictions:

  1. First Quarter Report (July--September): FY 22: Kept appts: 2613; FY 23 Kept appts: 1989.
  2. Second Quarter Report (October--December): FY22: Kept appts: 2061; FY 23 Kept appts: 2049.
  3. Third Quarter Report (January--March): FY 22: Kept appts: 2356; FY 23 Kept appts: 2847.
  4. Fourth Quarter Report (April-June): FY 22: Kept appts 2206; FY 23 Kept appts: 2944.
  5. Overall Report: FY 22 Kept appt Total was 9236 and FY 23 Kept appt Total was 9829. We subtracted 9236 from 9828 which equaled 593. Then we divided 593 by 9236 (FY 22 Total) and got .06% (Goal achieved).

ACT

Describe what modifications in the plan will be made for the next cycle from what you learned:

The tasks we implemented in FY, helped us to achieve our goal of improving kept appointments by 5 percent in FY 23 over FY 22. Even though we achieved our goal, the BH CQI Team has decided to have another cycle to ensure the tasks implemented continue to have the desire outcome.

Behavioral Health - Quality Improvement Project #3

ABOUT

Problem Statement

Determined whether or not BH Kept appointment strategies implemented  in Fiscal 2023 continue to provide the desired outcome.

Aim / Overall Goal / Desired Result

Continue to maintain and/or increase  the percentage of BH kept appointments in the office setting over the first half of Fiscal 2023.

Change Idea

With the aid of various reminder contacts, BH Kept appointments will be maintained and/or increase in the first half of Fiscal 2024 over the first half of Fiscal 2023.

PDSA Objective

  1. The objective is to maintain and/or increase the percentage of Kept BH Office appointments during the first half of Fiscal 2024 over Fiscal 2023.

PDSA Cycle Number: 1

Estimated PDSA Implementation Timeline

From 2023-07-01 to 2023-12-31

What questions do you want answered for this change?

  1. Did the on-going use of various contact methods to remind clients of their appointments assist BH in maintaining and/or increasing the percentage of Kept appointments during the first half of Fiscal 2024 over Fiscal 2023 (same time frame)?

PLAN

Predict what will happen when this test is carried out:

  1. BH will maintain and/or increase the percentage of Kept appointments during the first half of Fiscal 2024 over Fiscal 2023 (July-December).

List the tasks needed to set-up this change: (Please include the person responsible, when the task is to be completed, and where the task is to be completed for each task.)

BH front desk staff will call clients to remind them of their scheduled appointment2.. Reminders may be sent through Pat Trac 2.0 via text message. Counselors/Therapist may call/text clients on their own to remind them of appointment.

Related Improvement Measure:

Behavioral Health Appointments Kept

DO

Describe what happened when you ran the test:

For this project, we will continue to monitor the percentage of monthly kept appointments and compare them to the first half of FY 2023 via MyGarrettCounty.com.

STUDY

Describe the measured results, and how they compared to the predictions:

    1. First Quarter Report (July-September): FY 23 Kept Appts: 1989; FY 24 Kept Appts: 2671.
    2. Second Quarter Report (October- December): FY 23 Kept Appts: 2049; FY 24 Kept Appts: 2623.

ACT

Describe what modifications in the plan will be made for the next cycle from what you learned:

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