ABOUT

Problem Statement

Too many people who are referred to preventive screenings or support services are either not followed-up with by staff or are followed-up with, but are not accessing recommended services.

Aim / Overall Goal / Desired Result

40% of referrals by HEO staff will follow-through with the referral by 6/30/2023.

Change Idea

Improve preventive care by working closer with clients to ensure they have all the tools needed to follow-through with referrals to preventive screening and/or support services.

PDSA Objective

Follow-up with clients that have been referred to services by HEO staff.

PDSA Cycle Number: 1

Estimated PDSA Implementation Timeline

From 2022-07-01 to 2023-06-30

What questions do you want answered for this change?

Will one additional contact from staff per referral increase the follow-through rate?

PLAN

Predict what will happen when this test is carried out:

More clients who are  referred will follow-through with recommended screening or service.

List the tasks needed to set-up this change: (Please include the person responsible, when the task is to be completed, and where the task is to be completed for each task.)

1. Promote new idea to staff.  Kendra   June 1, 2022.
2. Begin implementation July 1, 2022.   All Staff
3. Record referrals and follow-through on existing HEO database.  All staff
4. Monitor progress monthly. Kendra  beginning Aug. 1, 2022

Related Improvement Measure:

Number of referrals to GCHD tobacco treatment services

DO

Describe what happened when you ran the test:

STUDY

Describe the measured results, and how they compared to the predictions:

ACT

Describe what modifications in the plan will be made for the next cycle from what you learned: