We serve children and their families by coordinating the care they need and connecting them to practical resources—counseling, school supports, transportation, housing, and more. Our goal is to stabilize at home, reduce crises, and prevent hospitalizations and other out-of-home placements.
We will implement a multi-level Care Coordination (Case Management) model grounded in wraparound principles to keep youth at home or return them home quickly and safely. Core actions:
Referrals & Engagement: Receive referrals, confirm eligibility, complete strengths/needs assessments, and begin services with warm handoffs within expected timelines.
Family-Driven Planning: Convene a Child & Family Team to build an individualized plan of care with clear goals, roles, and timelines.
Right Service, Right Time: Link to therapy, psychiatry, PRP, school supports, and community resources (housing, food, transportation, recreation). Adjust intensity (Level I–III) to step up/step down as needs change.
Local Resource Expertise & Navigation: Maintain an up-to-date county resource directory and relationships so staff can make direct, warm linkages to services and supports.
Stabilization & Return-Home Focus: Create crisis/safety plans, coordinate 24/7 response pathways, and manage transitions from ED/hospital/RTC to prevent readmissions and shorten stays.
Cross-System Coordination: Align with schools, primary care, child welfare, juvenile services, and BHAs/LBHAs to close gaps and avoid duplication.
Barrier Reduction & Equity: Address transportation, scheduling, and technology barriers so families can follow through.
Monitoring & CQI: Track linkages, outcomes, and satisfaction; review data quarterly to improve results.