Goal:

To provide transparent, and accurate, performance data to patients, families, providers, and community partners while supporting continuous quality improvement and accountability in home health care delivery in Garrett County.

Strategy Description:

Deliver high-quality, patient-centered home healthcare services that improve clinical outcomes, increase patient satisfaction, and achieve sustainable growth within our service area.

1. Clinical Excellence

• Implement evidence-based care protocols.
• Monitor key quality metrics 
• Maintain full compliance with CMS and state regulations.

2. Operational Efficiency

• Optimize referral processing and admission scheduling.
• Use electronic health records (EHR) for accurate documentation and care coordination.
• Monitor financial performance

5. Growth & Community Partnerships

• Build strong referral relationships with hospitals, physicians, and discharge planners.
• Partner with local healthcare organizations and community groups.
• Increase brand visibility through community outreach and digital presence.

Level of Change:

Programs

Primary Focus Area:

2025-2027 CHNA Priority 1 - Access to Healthcare

Data Category Tag:

GCHD Home Health

Strategic Planning Alignment:

Operations

Estimated Implementation Date:

Estimated Completion Date:

Estimated Ease of Implementation:

Hard

Estimated Cost of Implementation:

Very High

Potential Community Benefit:

Very High

Health Equity:

Garrett County Home Health agency promotes health equity by recognizing and addressing barriers that commonly affect our rural community such as transportation challenges, limited broadband access, lower income levels, food insecurity, and reduced access to specialty care. The agency considers social determinants of health by assessing each patient’s living environment, support system, access to medications, and ability to obtain follow-up care. Staff collaborate with local community resources to help ensure patients receive safe, accessible, and culturally appropriate care regardless of geography or socioeconomic status.

Research: