Strategy – Garrett County Health Department Home Health Services

Health Improvement Strategy

Garrett County Health Department Home Health Services

https://mygarrettcounty.com/groups/hospital-readmission-rates/

Goal:

Deliver high-quality, patient-centered home healthcare services that improve clinical outcomes, increase patient satisfaction, and achieve sustainable growth within our service area.

Strategy Description:

1. Clinical Excellence

Implement evidence-based care protocols.
Ensure ongoing staff education and certification.
Monitor key quality metrics (hospital readmissions, infection rates, medication adherence).
Maintain full compliance with CMS and state regulations.

2. Patient-Centered Care

Develop individualized care plans tailored to each patient’s needs.
Improve communication between clinicians, patients, and family caregivers.
Provide culturally competent and compassionate care.
Conduct regular patient satisfaction surveys and act on feedback.

3. Operational Efficiency

Optimize scheduling and route planning to reduce travel time and costs.
Use electronic health records (EHR) for accurate documentation and care coordination.
Monitor financial performance, reimbursement cycles, and cost control.
Strengthen billing and revenue cycle management processes.

5. Growth & Community Partnerships

Build strong referral relationships with hospitals, physicians, and discharge planners.
Partner with local healthcare organizations and community groups.
Expand service lines (e.g., skilled nursing, therapy, chronic disease management).
Increase brand visibility through community outreach and digital presence.

Level of Change:

Programs

Primary Focus Area:

2025-2027 CHNA Priority 1 - Access to Healthcare

Data Category Tag:

GCHD Home Health

Strategic Planning Alignment:

Customer Service

Estimated Implementation Date:

Estimated Completion Date:

Estimated Ease of Implementation:

Moderate

Estimated Cost of Implementation: